Sometimes when you call someone, your phone shows the wrong name or an old number on their screen. This display is called caller ID. It comes from phone-industry databases, and it can take time to update after you join Thrive Mobile or transfer a number.
What to do
Contact Thrive Mobile support and we'll submit a request to correct it. To help us fix it quickly, have this ready:
Caller ID corrections usually take up to 5 business days to take effect across all carriers.