The fastest way to reach us

Call us: 888-445-1069

This is the Thrive Assistant support line. It's where you'll get the quickest help for most issues.

Email us: help@thrivemobile.com

Enrollment questions only: 888-551-2186

Use this number only if you're trying to sign up for the first time. For everything else, use the support line above.

What we can help with

  • Activation and setup (SIM, eSIM, device)
  • Network and signal problems
  • Texts, calls, voicemail, and data issues
  • Plan changes, billing, top-ups
  • Lost, stolen, or damaged devices
  • Lifeline questions and applications
  • Account and login issues
  • Privacy questions

Have this ready before you call

You'll get help faster if you have:

  • Your Thrive Mobile phone number
  • The name on your account and your date of birth (we use these to verify identity)
  • A brief description of what's happening and when it started
  • A list of what you've already tried (restart, Airplane Mode, SIM reseat, etc.)
  • If a phone has been lost or stolen, the make and model of the device

What to expect on the call

  1. We'll ask a few questions to verify your account — this protects your information.
  2. We'll walk through troubleshooting steps together.
  3. If we need to escalate (replacement device, network team, billing review), we'll let you know what happens next and when to expect an update.

Most calls take 10–20 minutes. If we can't resolve your issue on the first call, we'll open a follow-up and keep you updated by phone or text.

Self-service tools you can use any time

You can also do most of these from the Thrive Mobile app.

If you don't speak English

Let us know what language you're most comfortable with. We have live translators available for Spanish and many other languages.