What you need to know

Voicemail uses a separate PIN from your phone's lock screen. If you've forgotten it, we can reset it for you and text you a fresh one.

How to reset your voicemail password

Contact Thrive Mobile support. We'll verify your identity, reset the PIN on our side, and text you the new voicemail PIN within a minute or two.

The text will look something like:

Your voicemail PIN has been reset. Your new PIN is XXXX. If you did not request this change, please call Customer Care for assistance.

Your new PIN may be 4 digits or longer. Save it somewhere safe.

Using your new PIN

  • Most Android phones: open the Phone app, press and hold 1 to call voicemail, then enter your new PIN when prompted.
  • iPhone: open the Phone app, tap Voicemail, then enter the PIN if prompted.

The first time you log in, your phone may ask you to set a new personal PIN — pick any 4–7 digit code you'll remember.

When to contact support

  • You can't remember your voicemail PIN
  • The reset text didn't arrive within 5 minutes
  • You're getting locked out of voicemail repeatedly

Have your Thrive Mobile number ready when you call.