Your account

Sign-in help, voicemail, screen lock, and managing your Thrive Mobile account.

Reset your voicemail password
Forgot your voicemail PIN? Contact support and we'll text you a fresh one within minutes.
Set up or unlock your screen lock
Set up a PIN, pattern, fingerprint, or face unlock — and what to do if you're locked out.
If your phone is lost, stolen, or damaged
What to do if your Thrive phone is lost, stolen, or damaged — including free replacement, paid replacement, and SIM-only options.
Reactivate your Thrive Mobile service
If your service was paused, here's how to get back on Thrive Mobile — in most cases without needing a new phone or SIM.
Turn off TalkBack mode
TalkBack reads the screen and changes touch behavior. Here's how to turn it off if it was enabled by accident.
Manage your email
How your phone's Google (Gmail) account works — creating one, resetting the password, and what the pre-set email on your phone is for.
Caller ID shows the wrong name or number
What to do when your calls show the wrong name or number, and what to give support to fix it.