What information Thrive collects, who sees it, and our commitment to never sell your data.
Our commitment
Keeping your information private is built into how Thrive Mobile is designed. We're SOC 2 Type 2 certified and HIPAA compliant, which means independent auditors check our security and privacy practices.
The full privacy policy lives at thrivemobile.com.
What we collect
To enroll you and provide service, we collect:
- Your name, date of birth, address, and contact info
- Your Lifeline eligibility status (if you're on a Lifeline plan)
- Your phone usage on the Thrive Mobile network (calls, texts, data — like any carrier)
- Your responses to health check-ins (if you're on a Healthcare+ plan)
Who sees your data
- Thrive Mobile staff — only the people who need to help you (support agents, etc.).
- Your health insurer's care team — if you're on a Healthcare+ plan, your weekly check-in responses are shared with your care team so they can support you. This is the point of the program.
- USAC — if you're on Lifeline, USAC sees the information needed to verify your eligibility (this is required by federal law).
- No one else — we do not sell your data, ever.
What we don't do
- We don't sell your information to advertisers.
- We don't share your check-in responses outside of your health insurer.
- We don't share your call or text content with anyone.
Common questions
Where do my health check-in responses go?
Only to your health insurer's care team. They use them to help provide better care.
Can I opt out of health check-ins?
No — check-ins are part of the Healthcare+ service.
How do I see what information you have about me?
Contact support and ask. We can walk you through your account record.
How do I delete my account?
Contact support. We'll close your account and remove your information per our retention policy.
- You have a question about how your data is used
- You want to delete your account
- You think someone has accessed your account without permission
