Set up and use Thrive Mobile on your phone

Which Thrive Mobile app should you use?

The app you use depends on your phone.

There is no Thrive Mobile app for iPhone. If you have an iPhone, use the web app.

Not sure if your own phone will work with Thrive Mobile? See Check if your phone supports eSIM. (An eSIM is a SIM card built into your phone — there's no plastic card to put in.)

Using the Thrive Mobile app (Android)

Get the app

• If you got your phone from Thrive Mobile, the app is already installed.
• If you're using your own Android phone, download Thrive Mobile from the Google Play Store. Can't find it? Search "Thrive Mobile."

Verify your email (your own Android phone)

The first time you open the app, enter the email address you used when you signed up.

• You'll get an email from no-reply@tht.team with a Confirm Email Address button. Tap it, and you'll be taken back to the app.
• If the button doesn't work, the app can send you a 6-digit code by email instead. Tap Send New Code, then type the code into the app.

Tip: Tap the "send" button (Send New Email or Send New Code) only once. Tapping more than once sends more than one code, and only the newest one works.

Set up your Thrive Mobile phone

If you got your phone from Thrive Mobile, setup starts the first time you turn it on:

1. Tap Get Started.
2. Confirm your date of birth. It has to match the date you gave when you signed up.
3. Follow the screens to set up your Thrive app and your health plan's apps.
4. Pick a time for your weekly health check-in, then finish setup.

If your date of birth is correct but the app won't accept it, contact Thrive Mobile support instead of trying again and again. (See How to contact Thrive Mobile support.)

Activate your eSIM (on your own Android phone)

If you're bringing your own Android phone, the app walks you through turning on your eSIM after you verify your email — you don't need a QR code. For the full step-by-step, see Activate your eSIM.

Set up your phone number

When you set up service, you can get a new number or keep your current number. To keep your number, you'll need your old account number, transfer PIN, and ZIP code. For the full walkthrough and timing, see Transfer your number to Thrive Mobile.

What you can do in the app

• Health check-ins — Once a week at the time you picked. You can snooze twice; the third time, you'll need to complete it. Your answers are shared with your health plan. (See Your privacy with Thrive Mobile.)
• Check your data — Go to Account → Data Usage. See Check how much data you have left.
• Add more data — Buy a top-up from the same screen. See Buy more data (top-ups).
• Change your plan — To change your plan, go to Account → My Plan. If you don't see it there, your plan can't be changed right now.
• Add money to your wallet — If you're on the Unlimited plan, the money in your wallet pays for your plan.
• Change your check-in time — Go to Account → Health Check-in time settings, pick a time, then tap Save.

Using the Thrive Mobile web app

If you have an iPhone, or an Android phone running Android 11 or older, use the web app at webapp.thrivemobile.com. It works much like the app, but it doesn't include health check-ins.

Log in

1. Go to webapp.thrivemobile.com, or tap Log in at thrivemobile.com.
2. Enter the email you used when you signed up.
3. Enter the 6-digit code we email you from no-reply@tht.team, then tap Next.

Until your service is on, you'll see an Activate your eSIM banner with a QR code and steps. It goes away on its own once your eSIM is active.

There's no log-out button — the web app signs you out on its own after a while.

If you can't log in

• No code email? Tap Send new email once, or go back and re-enter your email. Tapping more than once sends extra codes, and only the newest one works.
• "Wrong email or verification code"? Check for typos and make sure you're using the most recent code.
• A message that your account can't be found? Your sign-up may not be finished, or you may need the Android app instead. Contact Thrive Mobile support and we'll help. (See How to contact Thrive Mobile support.)

Common questions

Is there an iPhone app?

No. On an iPhone, use the web app at webapp.thrivemobile.com.

How do I activate my eSIM on an iPhone?

On an iPhone, you activate your eSIM with a QR code in the web app. In-app activation is for Android only.

Can support re-send my email link or code?

No — tap Send New Email (or Send New Code) in the app yourself to get a new one.