Track your order

After you order, you can follow your phone on its way to you.

  1. If you got a shipping confirmation with a tracking link, open that link.
  2. Or go to shipping.thrivemobile.com and enter your order or tracking number.

The tracking page shows the latest status of your delivery.

If your order seems delayed

  • Check the tracking page first — a package that looks stuck is usually just waiting for the next scan.
  • Confirm the shipping address you gave when you enrolled was correct.
  • If tracking hasn't updated in several days, contact Thrive Mobile support and we'll look into it. (See How to contact Thrive Mobile support.)

When it arrives

Once your phone arrives, follow Set up and use Thrive Mobile on your phone to get started.