When you might do this

  • You're moving Thrive Mobile to a new phone
  • You deleted your eSIM and need a new one
  • Your current phone turned out not to support eSIM and you need a physical SIM
  • You ordered eSIM service but later want a physical SIM shipped to you

Switch your eSIM to a new phone

If you bought a new phone and want to move your eSIM to it, contact support. We can't transfer an existing eSIM directly — we'll issue a new one for the new phone and deactivate the old one.

Have ready:

  • The make and model of your new phone
  • Confirmation that the new phone supports eSIM (see Check if your phone supports eSIM)

Switch from physical SIM to eSIM

  1. Confirm your phone supports eSIM (see Check if your phone supports eSIM).
  2. Contact support and tell us you want to switch to eSIM.
  3. We'll deactivate your physical SIM and send you a QR code by email.
  4. Follow Activate your eSIM to install it on your phone.

Once your eSIM is active, the physical SIM stops working — you can throw it away or recycle it.

Switch from eSIM to physical SIM

If your phone doesn't support eSIM, or you just prefer a physical SIM card, contact support. We can mail you a physical SIM card.

Standard shipping takes 3–5 business days. Once it arrives, follow the instructions in the envelope to swap.

I deleted my eSIM by accident

Contact support — we'll issue you a fresh eSIM. Your phone number stays the same.

What stays the same when you switch

  • Your phone number — never changes when you switch SIM types.
  • Your account, plan, and balance — unchanged.