If you didn't receive — or lost — your eSIM activation email, here's how to get a fresh copy.
What you should have received
After enrollment, you should receive an activation email from hello@thrivemobile.com with:
- A QR code to scan during eSIM setup
- A manual activation code if QR scanning doesn't work
- Step-by-step setup instructions
I never got the email
- Check your spam or junk folder — it sometimes lands there.
- Search your inbox for hello@thrivemobile.com.
- Wait a few more minutes if your enrollment just completed.
If it's still not there after 30 minutes, contact support and we'll resend it.
I got the email but lost it
Contact support and we'll resend the same QR code. We can usually resend within a couple of minutes.
Important to know
- The QR code can only be used once. If you've already installed your eSIM on one phone, scanning the same code on a different phone won't work — we'll need to issue you a new eSIM.
- We can only resend by email, not by text.
- If your enrollment was more than 30 days ago, we may need to issue a brand-new eSIM rather than resend the original. Contact support either way.
What to do next
Once the email arrives, follow Activate your eSIM to install it.
- The email hasn't arrived after 30 minutes
- You need a fresh QR code (the original was used elsewhere)
- Your enrollment was more than 30 days ago
