Network & signal

Fix no service, dropped calls, slow data, and other connectivity issues.

Fix network and signal issues
Troubleshoot no service, dropped calls, slow data, and other signal issues on your Thrive Mobile phone before contacting support.
No service or "Emergency calls only"
Your phone shows no signal or "Emergency calls only." Walk through these steps to restore service before contacting support.
Texts not sending or arriving
Fix problems sending or receiving texts — including the "I can receive but not send" issue and texts that show the wrong number after a port-in.
Your phone isn't ringing
If your phone is silent for incoming calls, the spam filter is the most common culprit. Here's how to fix it.
Unlock your SIM with a PUK code
If your SIM is locked and asking for a PUK code, contact support to retrieve it — do not guess. Here's the safe way to unlock it.
Audio issues with wired headphones
Wired headphones not working? The most common cause is debris in the jack — try cleaning it before assuming a hardware problem.