You apply for the federal Lifeline benefit through the National Verifier, the system run by USAC. Here's how to check your status and what to do if your application is pending or denied.

Check your status

Go to checklifeline.org and sign in to see where your application stands.

If your application is pending

Some applications need extra proof before they're approved — for example, proof that you take part in a qualifying program, or proof of income.

  • Watch for a request from USAC by mail or email.
  • Send the documents they ask for as soon as you can.
  • Check progress anytime at checklifeline.org.

If your application was denied

Your denial notice from USAC explains the reason and what you can do next.

  • Read the notice carefully — it tells you why the application didn't go through and your options.
  • Depending on the reason, you may be able to send more proof or apply again with corrected information.
  • Prefer to apply by mail? See Request a paper Lifeline application.
  • Want to talk it through? Contact Thrive Mobile support. (See How to contact Thrive Mobile support.)

Still stuck?

If you believe you qualify but keep getting denied, see If you're found not eligible, or contact us and we'll help you find the next step.